Confirm the coverage for your order
The warranty period, covered components and remedy depend on the product configuration and the written order terms. Confirm these details, together with installation, maintenance and exclusions, before placing the order.
Keep your project records
- Order number, invoice and approved drawings.
- Product schedule and configuration details.
- Installation and maintenance records where relevant.
How a support request works
Send the order reference, product location and a description of the issue. Include clear photographs or a video link where useful. Our team will review the information, ask for any further details and explain the next steps. A request does not automatically confirm warranty coverage.